Job Description

3.00 to 10.00 Years
MANILA [Philippines]
c) Educational Qualification Graduated) Professional / Special Skills Qualification ( wanted or desired: pls specify) "Individual effectiveness SkillsStrong verbal communication skillsStrong customer focus and service orientationMust be highly motivated and self drivenGood organizational and collaboration skills"e) Relevant Yrs of exp. 8+ yearsf) Domain Expertise Should have experience in IT Infrastructure Management and BPO experience is mandatoryg) Mandatory Skills "Strong understanding of Networking, windows, basic telephony, voice networking & technology OperationsHands on experience in designing and implementing Technology Infrastructure for BPOsGood understanding on QOS on LAN/WAN elements for VOIP trafficBasic undestanding on IP PBX & voice logger technology"h) Preferred/ Subsidiary Skills Knowledge in Technology Operations & Contact Centre technologyI) Responsibilities Handled "Manage and lead a team of Technology Operations & technical engineersManage the implementation of the Technology Infrastructure policies & procedures to adhere to the security standards of the organizationProvide key inputs to the capacity planning process for the IT infrastructureResponsible for the effective utilization of the resources to resolve the various Technology infrastructure related issues. Manage critical global customer escalationsImprove process efficiency, quality of service delivery & customer managementExperience in Communication Technology is essentialExperience in IP telephony domain."