Job Description

3.00 to 10.00 Years
CEBU CITY [Philippines]
¿ Provide support for the configuration and installation of servers, network equipment desktop PCs and related peripherals for various project and operational needs.¿ Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.¿ Manages all system back up and restore protocol.¿ Plans and supports network and computing infrastructure.¿ Perform troubleshooting analysis of servers, workstations and associated systems.¿ Documents network problems and resolution for future reference.¿ Monitors system performance and implements performance tuning¿ Manage user accounts, permissions, email, anti virus, anti spam.¿ Oversee software and network security.¿ Repair and recover from hardware or software failures.  Coordinate and communicate with impacted constituencies.¿ Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.¿ Maintain operational, configuration, or other procedures.¿ Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.  Configure CPU, memory, and disk partitions as required.¿ Maintain data center environmental and monitoring equipment.¿ Leads and oversee the L1 technical support teamRequirements¿ Bachelor (4 year) degree, with a technical major, such as engineering or computer science¿ Cisco Certified or Systems Administration/System Engineer certification in Unix and Microsoft¿ Two to three years experience on system/network administration¿ Minimum of two years experience in Technical Support Field preferably on a contact center environment¿ College graduate, preferably with a degree in Engineering, Electronic Communication Engineering or related courses¿ Adept interpersonal communication and possesses excellent command of spoken and written English¿ Demonstrates strong analytical, problem solving skills and decision making skills¿ Must have depth knowledge in in Network, System Administration, Desktop and Applications support and troubleshooting¿ Possesses a high level of interpersonal and customer service orientation/skills¿ Cisco Certified  (CCNA/CCNP) or  Microsoft\Unix certification is a plus¿ Familiarity with or experience in  CISCO call manager is a plus