Job Description

3.00 to 5.00 Years
PUNE [India]
Responsibilities:-1) Support daily monitoring activities of the Servers.2) Interact with corresponding teams in managing tickets/issues.3) Maintains Click Software system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, network operating and system management; escalating application problems to vendor/consultant4) Upgrades system by conferring with development team; installing enhancements and new software.5) Prepares users; providing references and support.6) Troubleshoot system and server errors related to ClickSoftwareRequired Skills:-7) Bachelor’s or related degree and 4-6 years of work experience in a customer-facing enterprise technical support, IT support, or as a technical engineer.8) Experience in one or more of these software technologies Oracle, SQL Server, Microsoft Windows Servers, .Net, IIS 6.0 or above, Firewall, Windows Security, HTML, JavaScript, Virtualization, Networking, Mobile Operating Systems (Android)9) Experience in Ticket Handling Systems like TTM or related systems.10) Deep understanding of Web-based applications11) Experience with database query development.12) Strong analytical problem-solving and conceptual skills.13) Experience in ClickSoftware’s suite of products, including ClickSchedule and ClickMobile,14) Excellent written and verbal communication skills.Desired Qualifications:15) Experience within the Telecom industries.Experience with supporting 24x7 systems.Location Noida or Pune