Job Description

NETWORK OPERATIONS CENTER ( NOC )
4.00 to 10.00 Years
10
PUNE [India]
IT
08/08/2019
08/09/2019
Job Description for NOC Shift Lead Operations BE/B.Tech with 8yearExpBand ¿U4Location  Pune¿ Experienced in Telecom NOC Operations and Transition of NOC function¿ Should have strong knowledge of Telecom services, products and operations¿ Strong Team management skill and handling conflicts¿ Experience in NOC Process improvement, transformation/ rationalization.¿ Experienced in working with multiple teams and managing clients across the globe   ¿ Responsible for managing day to day Operations of NOC Operation, interfacing with customer¿ Responsible for driving Major Incident Management, be the driver on conference bridge for MIM, ¿ Responsible for Change Management Activities¿ Responsible for SLA/KPI achievement¿ Responsible to achieve and maintain contractual clauses as per MSA¿ Governance meetings with customer and Internal Management¿ Reviews with Internal teams.¿ Responsible for achieving continuous improvement ¿ Performance Management & Competence Development of all team members¿ Should have strong knowledge of Project Management ¿ Understand Basic Finance terminologies to work on P&L