Determine methodology and processes for quality planning (in concurrence with project planning), define standards to use, document quality criteria and quality measurement processes, face audits and project process monitoring. Review project profitability and other agreed parameters and provide relevant status reports to the management and customer. Ensure steering committee meetings and other regular meetings with customer. Develop supporting documentation and materials including demonstrations, presentations and other tools to ensure solutions are easy to manage and repeatable. Create and maintain project level dashboards to enable effective project management. Promote team work, motivate, coach and develop people in the team to build functional skills and desired behaviours to deliver results. Ensure high levels of engagement within the team. Manage complex scenarios effectively like business risks, multiple vendor issues, code red situations etc. and customer expectations without impacting associates adversely. Provide technical and other guidance as required to the team and assess the performance of the associates.