Job Summary
1. Scope of position
Associate Customer Support is responsible for providing comprehensive Voice support to its customers. This includes offering end user support whilst delivering a high level of
customer service and quality of service.
2. Key responsibilities - Handle phone calls with customer queries and provide resolution to end users.
Escalate priority issues per Client specifications! to the immediate lead as applicable.
Provide inputs on process changes and best practices.
Stay updated with new updates, process changes and updates.
Maintain Exemplary Attendance and Punctuality
3. Key Deliverables (KRA Measure) Provide exemplary customer satisfaction Meet quality standards on all handled contacts Complete hours of staffed time on all rostered days
Handle contacts while maintaining the targets defined for the project:
¿ Quality Key Performance Indicators
(KPI)*:
o Customer Satisfaction: ¿